Skip to main content

My Device keeps stopping working.

I set up my device and it somehow stops working and won’t reconnect when I turn the device on and off.

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Chosen Solution

Please make sure your device is in range of your home WiFi network. If you have noticed intermittent results with your device, it could be that the device has a poor/low quality WiFi connection.

If the device is unable to connect to a network for an extended period of time, it is presumed that the WiFi connection is faulty or is out of range. To fix this, re-enter in credentials of your network in the newly opened captive portal WiFi network “YoYo-XXXX” and position your device closer to your home network router. Your device will not have forgotten your previously paired YoYo code.

If you wish to remove your previously paired YoYo code and set up the device as new, please refer to How do I do a factory reset?

Was this answer helpful?

Score 0
Add a comment

Add your answer

Interaction Research Studio will be eternally grateful.